Starbucks allows us to obtain our daily coffee fix, to go on with our day without that caffeine headache and weather you are getting coffee or some other drink, you need to be specific.
You walk in, the cashier greets you saying, “Hey how are you today? What can I get you to drink?” And you respond, “I would like an iced grande caramel macchiato.” The cashier asks you if that will be all then tells you your total and calls your drink.
“Calling… an iced grande caramel macchiato.”
You make your way down to the bar to wait for your drink and in a matter of minutes the barista calls out, “I have an iced grande caramel macchiato on bar.” You pick up the drink, examine it and place it back on the bar. For some reason you did not get what you wanted. You looks at the Barista and say, “Excuse me, I wanted my drink decaf and with caramel drizzle inside the cup. Oh and I wanted whip on it to.”
But wait. Did you even ask for any of those things when you ordered?
Time and time again customers walk into Starbucks, ask for their drinks and leave half of what they wanted out.
Think about it like this, on your birthday you make a list of every last thing you want (or at least probably used to)… well every day at Starbucks is your birthday, ask for everything you want. Weather it is extra pumps, extra whip, light whip, decaf, skim milk, whatever – ask for it at the register. By doing so you save yourself time, because let’s face it unless your day is too short to have to stand and wait for your Barista to make your drink again, you have better places to be and other things to do. As do all the customers standing in line behind you that to now have to wait even longer for their drink.
So you want to throw a fit at the bar because your drink is how you asked for it, not how you imagined it?
Don’t do it. Weather your Barista says it or not, you are the one who made the mistake, not them, so don’t take out all your anger on them. If you do you simply make for, in many cases, lower quality service for the next customer.
No one comes in and tells you that you are doing your job wrong, no one yells at you on a daily basis because of something missing. Give these Starbucks employees a break, all they are doing is trying to 
make your day and your life simpler, give them the same common courteously back, and make sure you order everything you want. If you want legendary customer service, which Starbucks does provide, please make sure that you yourself are not the soul person causing the hold up in the line.
Customer Critique 